Cisco Voice Engineer (Chicago) Job at Cloud 9 Solutions, LLC, Chicago, IL

R3U4dkZRRmdBeGFLWThocHUrMnp2RVlxZlE9PQ==
  • Cloud 9 Solutions, LLC
  • Chicago, IL

Job Description

The Systems Engineer will design, implement, and maintain voice communication systems, with a strong focus on Voice over IP (VoIP) and Unified Communications (UC) solutions. The Systems Engineer responsibilities span hardware and software management, network integration, troubleshooting, and ensuring high-quality, reliable, and secure voice services.

The Systems Engineers focus is on gaining operational proficiency with all components of the Voxco platform (including dialers, servers, and web survey tools) to ensure smooth operation. Responsibilities also include the configuration and maintenance of surveys and Interactive Voice Response (IVR) scripts, as well as the proactive monitoring, diagnosis, and resolution of all related system and access issues.

Contract to Hire

Local to Chicago only (8 days Onsite a month)

Responsibilities:

  • Design & Implementation: Architect and deploy scalable voice solutions, including IP Private Branch Exchanges (PBX), session border controllers (SBCs), voice gateways, and SIP trunks.
  • Configuration & Maintenance: Configure and manage Cisco Unified Communications Manager (CUCM), Cisco Expressways, Cisco Unity voicemail, Cisco ACD / UCCX, Cisco emergency responder (CER), and Microsoft Teams Phone System, including dial plans, call routing, and voicemail solutions.
  • Troubleshooting & Monitoring: Proactively monitor system performance. Diagnose and resolve complex voice-related issues, such as call quality problems, latency, and network outages, using diagnostic tools like Wireshark, Netscout, and Cisco Real Time Monitoring Tool (RTMT).
  • Network Integration: Collaborate with network engineers to integrate voice systems seamlessly with existing data networks (LAN/WAN) and enterprise applications, ensuring proper Quality of Service (QoS) for voice traffic.
  • CATI / CAWI Operations: Become operationally proficient with the Voxco CATI environment that consists of Pronto dialers, Servno server, Directory server, Command Center, CATI and CAWI web surveys servers.
  • CATI / CAWI Configuration & Maintenance: Create, update, and test CATI and CAWI surveys in the Voxco environment. Create and update Voxco IVR scripts to direct inbound calling to the correct destination.
  • CATI / CAWI Troubleshooting and Monitoring: Proactively monitor system performance. Diagnose and resolve survey related issues such as configuration and access.

Experience: Three years of experience in voice engineering, telecommunications, and application support.

Technical Skills:

  • Deep knowledge of VoIP protocols (SIP, RTP, H.323)
  • Experience with Cisco call manager, unity voicemail, UCCX / ACD/ Finesse, and Cisco emergency Responder (CER).
  • Experience with Microsoft Teams Phone system
  • Knowledge and understanding of FCC E911 rules (Karis Law and Ray Baums Act)
  • Operational experience with Microsoft Windows operating system. Experience with implementing security parameters within the operating system.
  • Understanding of OSI model
  • Desired, Understanding of Microsoft Server Manager and IIS Manager
  • Desired, Understanding of PowerShell in Windows Server Environment
  • Desired, Understanding of Microsoft SQL Server Management Studio

Job Tags

Contract work, Part time, Local area,

Similar Jobs

Inspire Healthcare

Physician Rheumatology - Competitive Salary Job at Inspire Healthcare

 ...Rheumatologist ~ Six paid holidays, four weeks paid vacation with one week CME and $5,000 CME allowance; paid malpractice, life, and healthinsurance; paid relocation and up to $20,000 signing bonus. ~This is a charming traditional community surrounded by rivers and nature.... 

Parkland Health and Hospital System

Advanced Practice Provider: Paths to Recovery (Psych) Job at Parkland Health and Hospital System

 ...career with both meaning and growth? Whether your abilities are in direct patient care or one of the many other areas of healthcare administration and support, everyone at Parkland works together to fulfill our mission: the health and well-being of individuals and communities... 

Globe Life AIL - Lisa Russel

Fully Virtual Assistant Job at Globe Life AIL - Lisa Russel

 ...adapt strategies to improve team performance and results. Tech-Savvy: Comfortable using digital collaboration tools to support virtual teamwork and productivity. Strong Interpersonal Skills: Build rapport, mentor team members, and maintain a positive, collaborative... 

Good Good Golf

Project and Event Manager Job at Good Good Golf

 ...Job Description Good Good Golf Project and Event Manager Reports to Director of Events Role Summary This role manages...  ...across Good Good. Develop timelines, task lists, and coordination plans for cross functional teams. Improve internal workflows with... 

Ophthalmic Consultants Of Boston

Appointment Scheduler-Call Center Job at Ophthalmic Consultants Of Boston

 ...Answer and make calls to schedule or reschedule patient appointments Collect accurate patient and insurance information Provide...  ...detail-oriented, customer-focused, and thrive in a fast-paced setting, wed love to have you on our team. To find out more about OCB...