Job Description

Remote Customer Service Representative (Bilingual French or Spanish) - (Job Number: 00054803573)

Pay Competitive

Location Winston-Salem/North Carolina

Employment type Full-Time

Job Description

Req#: 2064746 Advantages of Joining Employer:

- Work for a Fortune 500 company with excellent benefits, including insurance available from day one, work-life balance, and a 401k with matching component.
- Join an inclusive environment that values diversity and has been named to the Forbes list of Best Employers for Diversity.
- As a Customer Service Representative, you will be part of a dynamic team responsible for delivering world-class experiences to valued customers.
- Use your critical thinking, analytical skills, attention to detail, technical writing, and communication skills to resolve customer queries and issues.
- Grow profits by selling a broad array of snack food products and providing impeccable customer service.

Job Responsibilities:

- Handle customer interactions in an automated, high volume, remote (work from home) contact center environment.
- Assist with credits, broad customer service issues, and take replenishment orders.
- Sell the portfolio of snack food products to established and new customers.
- Use issue resolution and follow-up to handle a wide variety of questions, issues, and customer service needs with seamless coordination and communication with customers.
- Address escalating customer issues according to procedure.

Core Competencies:

- Customer-driven with a continuous process improvement focus.
- Strong relationship and influence skills.
- Professional maturity and respect for others.
- High attention to detail and integrity.
- Drive for results with strong multi-tasking and analytical skills.

Basic Qualifications:

- High school diploma or GED with a minimum of 2 years of previous customer service experience.
- Ability to operate a computer in a Windows environment and work well in an evolving, fast-paced environment.
- Willingness to work flexible work hours (8-hour shift, scheduled between 8 am-8 pm EST).

Preferred Job Qualifications:

- Associate degree with previous sales experience.

Additional Information:

- Employer will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.
- If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

About the company

Cognizant is a multinational technology company that provides business consulting, information technology and outsourcing services.

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.

Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.

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Job Tags

Full time, Work at office, Remote work, Flexible hours, Shift work,

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