Remote Customer Service Representative (Bilingual French or Spanish) Job at cognizant technologies, United States

R2VjcEZBUm9DQmFLWTh4aXN1RzR1a1l1Znc9PQ==
  • cognizant technologies
  • United States

Job Description

Remote Customer Service Representative (Bilingual French or Spanish) - (Job Number: 00054803573)

Pay Competitive

Location Winston-Salem/North Carolina

Employment type Full-Time

Job Description
Req#: 2064746 Advantages of Joining Employer:

- Work for a Fortune 500 company with excellent benefits, including insurance available from day one, work-life balance, and a 401k with matching component.
- Join an inclusive environment that values diversity and has been named to the Forbes list of Best Employers for Diversity.
- As a Customer Service Representative, you will be part of a dynamic team responsible for delivering world-class experiences to valued customers.
- Use your critical thinking, analytical skills, attention to detail, technical writing, and communication skills to resolve customer queries and issues.
- Grow profits by selling a broad array of snack food products and providing impeccable customer service.

Job Responsibilities:

- Handle customer interactions in an automated, high volume, remote (work from home) contact center environment.
- Assist with credits, broad customer service issues, and take replenishment orders.
- Sell the portfolio of snack food products to established and new customers.
- Use issue resolution and follow-up to handle a wide variety of questions, issues, and customer service needs with seamless coordination and communication with customers.
- Address escalating customer issues according to procedure.

Core Competencies:

- Customer-driven with a continuous process improvement focus.
- Strong relationship and influence skills.
- Professional maturity and respect for others.
- High attention to detail and integrity.
- Drive for results with strong multi-tasking and analytical skills.

Basic Qualifications:

- High school diploma or GED with a minimum of 2 years of previous customer service experience.
- Ability to operate a computer in a Windows environment and work well in an evolving, fast-paced environment.
- Willingness to work flexible work hours (8-hour shift, scheduled between 8 am-8 pm EST).

Preferred Job Qualifications:

- Associate degree with previous sales experience.

Additional Information:

- Employer will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.
- If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.
About the company

Cognizant is a multinational technology company that provides business consulting, information technology and outsourcing services.

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.

Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.

An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: . NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.

#J-18808-Ljbffr

Job Tags

Full time, Work at office, Remote work, Flexible hours, Shift work,

Similar Jobs

Danaher

R&D Internships Job at Danaher

 ...is not an active job listing. By submitting your interest, youll be among the first to know when internship opportunities open at Danaher. While the roles described here reflect the types of positions we typically recruit for, specific openings have not yet been finalized... 

Conservation Corps Minnesota & Iowa

Seasonal Northwoods Module Burn Crew Member - The Nature Conservancy (Ely, MN) Job at Conservation Corps Minnesota & Iowa

Seasonal Northwoods Module Burn Crew Member - The Nature Conservancy (Ely, MN) The Northwoods program partners closely with the Superior National Forest, The Nature Conservancys Northeast Minnesota Fuels Planner, and other partners in the area. As one of our Burn Crew... 

Townsen Memorial Hospital

Pharmacist Job at Townsen Memorial Hospital

 ...regulations, treatments and developments in research and design, serving patients by...  ...drug therapies; to interpret and apply policies, laws, and rules; to communicate effectively...  ...and to supervise the work of others. Education and experience include: graduate degree... 

Four Seasons Hotels Ltd

Guest Experience Coordinator Housekeeping Job at Four Seasons Hotels Ltd

A luxury hotel chain in Westlake Village is seeking a Housekeeping Coordinator to join its team. The ideal candidate will possess excellent communication skills and be detail-oriented, thriving in a fast-paced environment. Responsibilities include answering phones, operating...

Fedex

Package Handler - Part Time (Warehouse like) - Lebanon, NH Job at Fedex

 ...why pay for a gym membership when you can get paid while working out? Warehouse duties include loading, unloading, and sorting of packages of various sizes. Part time Federal Express Corporation (FEC) employees work one shift a day; full time Federal Express...